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Operations ManagerDiamond began working as an unpaid intern at Gould Injury Law in 2014 while studying at Branford Hall. She joined the Gould Injury Law team in 2015 as an office assistant and has held many other positions with the company over the years, including Front Office Manager, Pre -Litigation Case Manager, Workers Compensation Case Manager, and Pre-Litigation Supervisor. Her favorite part of the job is training new staff while helping them learn and become more confident in their positions with the firm. When she is not working, which isn’t often, she enjoys kickboxing class, traveling, and spending time with her two cats. She recently received her Associates in Liberal Arts and is now working toward her Bachelors in Business Administration.
Litigation SupervisorWith over 8 years of experience, Yaffa has really thrived as the firms Litigation Supervisor. She works closely with the attorneys and other staff members to ensure cases in litigation proceed quickly and properly. Her favorite part of her job is that moment a settlement is reached and the client finally feels the justice they have sought. In her free time, Yaffa enjoys being a mom to her two cats and traveling. She also loves to work as hard at the gym as she does in the office.
Front Office ManagerKiana Caraballo is our superstar Front Office Manager who keeps everything running smoothly. As a team player, Kiana “love(s) my Gould team! We are always there for each other and look out for one another on whatever it may be.” When she’s not at work, she loves to spend time with her son who keeps her strong and motivated. Kiana is an aspiring makeup artists and enjoys dressing up and looking beautiful.
Closing SpecialistAshley is the Gould Injury Law in 2020 Closing Specialist who handles cases from the moment they are settled until the moment clients get their checks. She makes sure everyone gets paid fast. Ashley completed her paralegal studies course at Boston University in 2013 and has amassed a wealth of experience since then. She loves working with all of the members of the Gould Injury Law team helping to collect the money on settled cases and negotiate liens for the clients. In her time out of the office, Ashley loves hiking with her dog, reading, and going to concerts.
Pre-Litigation Case ManagerAs a native of New Haven, and life-long resident in the area, Joe knows just how to best help the people of Connecticut. As a graduate of the University of New Haven, Joe is intelligent, thoughtful, and meticulous about his approach to his cases. During his years at Gould Injury Law, Joe has “ come to appreciate the personable approach everyone here takes with our clients. This is a people first business, and that can often be lost in other places. Not here.”
In his free time, he enjoys watching sports, listening to live music, and traveling.